Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of the website https://airbow.io and any services provided by Airbow IT Services (“Company”, “we”, “our”, or “us”).

By accessing or using our website and services, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

Airbow IT Services provides the following services:

• Web Development
• UI/UX & Web Design
• SEO & Digital Marketing
• AI Integration & Custom AI Web App Development
• Custom Software & SaaS Development
• Consulting & Technical Advisory

By using our website, you agree not to:

• Use the website for any unlawful or unauthorised purpose
• Attempt to gain unauthorised access to our systems, databases, or servers
• Copy, distribute, or commercially exploit any website content without prior written permission
• Introduce, transmit, or distribute viruses, malware, or any malicious code
• Engage in any conduct that disrupts, overloads, or impairs the performance of the website
• Harvest or collect personal data of other users without consent

All content published on this website — including but not limited to text, graphics, logos, images, software, code, branding, and design — is the intellectual property of Airbow IT Services unless otherwise stated.

You may not reproduce, redistribute, republish, or create derivative works from any content on this website without our prior written consent.

Deliverables created during client engagements remain the property of the respective client upon full payment, unless otherwise agreed in writing. All pre-existing intellectual property, tools, frameworks, and methodologies developed by Airbow IT Services remain our sole property.

For all paid services:

• Service fees will be defined in written proposals, agreements, or invoices issued by Airbow IT Services.
• Payments must be made in accordance with agreed milestone schedules or billing cycles.
• Late or outstanding payments may result in pausing or suspending active services until dues are settled.
• All applicable taxes (including GST, VAT, or withholding tax) are the client’s responsibility unless explicitly stated otherwise in the agreement.
• Invoices unpaid beyond 30 days of the due date may attract a late payment fee as specified in the service agreement.

Due to the custom and digital nature of our services:

• Completed milestones are non-refundable once the deliverables have been approved or deemed complete.
• Custom development or design work is non-refundable once work has commenced, unless otherwise agreed in writing prior to project initiation.
• Retainer or subscription-based services may be cancelled in accordance with the notice period outlined in the service agreement.
• Any refund requests must be submitted in writing to [email protected] within 7 days of the relevant milestone or billing date.

Refund decisions are made at our sole discretion on a case-by-case basis.

To the fullest extent permitted by applicable law, Airbow IT Services shall not be liable for:

• Any indirect, incidental, special, or consequential damages
• Loss of profits, revenue, data, goodwill, or business opportunities
• Business interruption or operational downtime
• Delays or failures caused by third-party service providers, platforms, or infrastructure beyond our reasonable control

Our total aggregate liability in relation to any claim arising from a specific service engagement shall not exceed the total amount paid by the client for that specific service.

Nothing in these Terms limits liability for fraud, death, or personal injury caused by our negligence.

In delivering our services, we may utilise third-party platforms and providers including but not limited to hosting providers, cloud infrastructure, payment processors, and analytics tools.

We are not responsible for any outages, errors, policy changes, or data handling practices of third-party service providers. Clients are encouraged to review the terms and privacy policies of any third-party tools integrated into their projects.

We treat all information shared by clients during project engagements — including business requirements, technical specifications, financial details, and proprietary data — as strictly confidential.

We will not disclose confidential information to third parties without prior written consent, except where required to do so by law, court order, or regulatory authority.

Where a formal Non-Disclosure Agreement (NDA) is required, clients may request one prior to commencing a project engagement.

We reserve the right to terminate or suspend services with notice in the following circumstances:

• Non-payment of fees beyond agreed due dates
• Breach of these Terms or the applicable service agreement
• Fraudulent, abusive, or unlawful behaviour

Clients may terminate services in accordance with the notice and exit terms specified in their individual service agreements. Early termination may result in outstanding fees becoming immediately payable for work completed up to the termination date.

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from or in connection with these Terms or our services shall be subject to the exclusive jurisdiction of the courts located in Gandhinagar / Ahmedabad, Gujarat, India.

For clients based outside India, nothing in this clause limits your statutory rights under your local applicable law.

We reserve the right to update or amend these Terms at any time. Changes will be published on this page with a revised effective date. Your continued use of the website or our services after any changes constitutes your acceptance of the updated Terms.

We encourage you to review this page periodically to stay informed.